Quality Marks and Certification
You are looking for a language training course from a reliable organisation. And with STE Languages you can trust that you will learn what you want to learn and that you will get good value for money.
In order to stay in business, STE Languages must offer excellent quality language courses and our services have to be professional and customer-friendly. We keep a close eye on our quality by evaluating both during and after the language courses we offer.
What’s more, STE Languages has been certified by two independent organisations: CEDEO and Blik op Werk. Their reports, based on client satisfaction questionnaires, are available for you to read. We are proud of their conclusions.
STE Languages is CEDEO certified for tailor-made in-company training courses. In order to obtain and maintain this status, CEDEO gives our clients an extensive questionnaire once every two years. Based on the findings of the survey a report is drawn up which is made available to everyone. STE Languages more than meets the basic conditions of client satisfaction including continuity and being focused on business needs. Would you like to read the report? You can read it here (no English text available).
Blik op Werk is an independent foundation that monitors the quality of all services aimed at sustainably contributing to staying employed or finding employment. Blik op Werk gives procurement information regarding the quality of services to organisations, clients and employees as well as to immigrants wanting Dutch citizenship by awarding the Blik op Werk Keurmerk.
In order to obtain and maintain this status, Blik op Werk gives our clients an extensive questionnaire every year. Based on the findings of the survey a report is drawn up which is made available to everyone. STE Languages more than meets the basic conditions of client satisfaction including results on the official Exams, continuity and reliability. STE Languages’ current student pass rate is 85% for the Staatsexamen, the score is well above the national pass rate of 69%. Would you like to find out more about the Blik op Werk report on customer satisfaction? You can read it here.
Do you have any suggestions as to how STE Languages can improve the quality of its services? Or are you perhaps unhappy with an aspect of our services? We have an official complaints committee with an independent chair. Find out more about the procedure here.
STE Languages is a member of an independent dispute resolutions committee as part of its membership of branch organisation NRTO. More information on this committee you can read here
Would you like to know more about quality, our quality marks and certification? Give us a call to discuss it in more detail. Phone +31 (0)40 - 245 28 60 or alternatively, you can use the contact form.